Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This notice applies to all information collected or submitted on the website. On some pages, you can make requests, schedule service, and send information so we can respond to you. The types of personal information collected may include:

• Name
• Address
• Email address
• Phone number
• Credit or debit card information, if payment is collected online
• Vehicle, appointment, or service request details

We use the information you provide about yourself only to complete the request, appointment, service, or transaction you initiated. We do not share this information with outside parties except to the extent necessary to complete that request.

We use return email addresses and phone numbers to answer the messages we receive and to communicate about appointments or service. Such addresses and numbers are not used for unrelated purposes and are not shared with outside parties except as needed to provide the service requested.

We use non-identifying and aggregate information to better design our website and understand how visitors use it. For example, we may review how many individuals visited a certain area of the website, but we do not disclose anything that could be used to identify those individuals.

Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

When your communication preferences permit it, CARTEC may send text messages about unresolved service recommendations from a prior visit. These messages identify CARTEC and explain how to stop future outreach messages.

A service follow-up message may include a CARTEC booking link with an opaque identifier. If you open that link or schedule through the linked booking flow, we may record that activity and connect the appointment to the follow-up effort so we can respond to your request, measure service outcomes, and improve our communications. Public links do not expose your Shop-Ware record identifiers.

We use service providers, including our text-messaging provider and scheduling systems, only as needed to deliver these communications and process appointments.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Protecting the privacy of the very young is especially important. For that reason, we never knowingly collect or maintain information through our website from anyone under 13, and no part of our website is structured to attract anyone under 13.

You can access personally identifiable information that we collect online and maintain by contacting us through the website or by calling the shop. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Should you have other questions or concerns about this privacy policy, please call us at (787) 517-1393.